Privacy insult
Inleiding
With the following declaration in this notice we want to inform you about the types of your personal data (hereafter referred to as “data”) that we process, for which purposes and in which scope. The limitation of liability applies to all processing of personal data carried out by us, both in the context of the provision of our services and in particular on our websites, mobile devices, as well as within external online applications, such as our social media profiles (hereinafter collectively referred to as “online applications”). De gebruikte termen zijn niet geslachtsspecifiek. Status: 01.06.2023
Inhoudsopgave
- Inleiding
- Responsible
- Overzicht van de verwerking
- Contactpersoon voor gegevensbescherming
- Relevant legal bases
- Veiligheidsmaatregelen
- Doorgifte en openbaarmaking van persoonsgegevens
- Gegevensverwerking in derde landen
- Use of cookies
- Commerciële en zakelijke diensten
- Aanbieder van betalingsdiensten
- Credit control
- Verzorging van het online aanbod en webhosting
- Neem contact op met
- Nieuwsbrief en elektronische kennisgevingen
- Web analysis, monitoring and optimization
- Online marketing
- Aanwewezigheid in sociale netwerken (sociale media)
- Plugins en ingesloten functies en inhoud
- Verwijdering van gegevens
- Wijziging en bijwerking van het privacybeleid
- Rights of the affected
- Definities van termen
Responsible
H2PRO GmbH & Co KG Hauptstrasse 2
D-89441 Medlingen
Telephone number: 09073-40398971 E-mailadres: shop@h2protech.de Beheer: Tobias Hartner Register Court & Register Number: Augsburg Local Court, HRA17857
Identificatienummer omzetbelasting: DE288080601
Platform van de Europese Commissie voor online geschillenbeslechting (OS) voor consumenten: https://ec.europa.eu/consumers/odr/. Wij zijn niet bereid en niet verplicht deel te nemen aan een geschillenbeslechtingsprocedure voor een arbitragecommissie voor consumenten.
E-mailadres: Uw e-mailadres Telefoon: uw telefoonnummer (optioneel) Afdruk: URL van uw opdruk (optioneel, maar aanbevolen)
Note: Gebruik voor eenmanszaken de aanduiding “eigenaar” en niet “directeur”.
Contactpersoon voor gegevensbescherming
H2PRO GmbH & Co KG Hauptstrasse 2
D-89441 Medlingen
Telephone number: 09073-40398971 E-mailadres: shop@h2protech.de Beheer: Tobias Hartner
Overzicht van de verwerking
The following overview provides a summary of the types of goods that are utilized and the reasons for their utilization, and refers to the persons concerned.
Soorten verwerkte gegevens
- Inventarisgegevens (bv. names, addresses).
- Inhoudelijke gegevens (bv. invoer in onlineformulieren).
- Contactgegegevens (bv. e-mail, telefoonnummers).
- Meta/communicatiegegevens (bv. apparaatinformatie, IP-adressen).
- Gebruiksgegegevens (bv. bezochte websites, belangstelling voor inhoud, toegangstijden).
- Locatiegegegevens (informatie over de geografische positie van een apparaat of persoon).
- Contractgegegevens (bv. onderwerp van het contract, looptijd, klantencategorie).
- Betalingsgegegevens (bv. bankgegegevens, facturen, betalingsgeschiedenis).
Categorieën van betrokken personen
- Zakelijke en contractuele partners.
- Relevant parts.
- Communication partners.
- Clients.
- Users (bv. bezoekers van websites, gebruikers van onlinediensten).
Doeleinden van de verwerking
- Beoordeling van kredietwaardigheid en kredietwaardigheid.
- Aanbieden van ons online aanbod en gebruiksvriendelijkheid.
- Bezoek actie evaluatie.
- Kantoor- en organizatieprocedures.
- Cross-device tracking (processing of user data on different devices for marketing purposes).
- Direct marketing (preferably via e-mail or post).
- Op interesse en gedrag gebaseerde marketing.
- Contactverzoeken en communicatie.
- Conversiemeting (het meten van de doeltreffendheid van marketingmaatregelen).
- Profilering (aanmaken van gebruikersprofielen).
- Remarketing.
- Bereikmeting (bv. toegangsstatistieken, herkenning van terugkerende bezoekers).
- Veiligheidsmaatregelen.
- Tracking (bv. interesse/gedragsprofilering, gebruik van cookies).
- Contractuele dienstverlening en klantenservice.
- Beheren en beantwoorden van vragen.
- Doelgroepvorming (bepaling van doelgroepen die relevant zijn voor marketingdoeleinden of andere output van inhoud).
Automated ordering in individual cases
- Kredietrapport (beslissing op basis van een kredietcontrole).
Relevant legal bases
In het onderstaande delen wij de rechtsgrondslag van de Algemene Verordening Gegevensbescherming (GDPR) op basis waarvan wij persoonsgegegevens verwerken. Houd er rekening mee dat naast de bepalingen van de GDPR de nationale regelgeving inzake gegevensbescherming in het land waar u or wij wonen en gevestigd zijn, van toepassing kan zijn. If, in individual cases, more specific legal bases are relevant, we will inform you about this in the declaration of the specific legal basis.
- Toestemming (art. 6 lid 1 p. 1 lit. a. GDPR) – De betrokkene heeft toestemming gegeven voor de verwerking van hem betreffende persoonsgevens voor een bepaald doel of bepaalde doelen.
- Uitvoering van contracten en precontractuele onderzoeken (art. 6 lid 1 p. 1 lit. b. DSGVO) – De verwerking is noodzakelijk voor de uitvoering van een contract waarbij de betrokkene partij is of voor de uitvoering van precontractuele maatregelen die op verzoek van de betrokkene zijn genomen.
- Wettelijke verplichting (art. 6 lid 1 p. 1 lit. c. DSGVO) – De verwerking is noodzakelijk om te voldoen aen wettelijke verplichting waaraan de verwerkingsverantwoordelijke is onderworpen.
- Legitimate interests (art. 6 para. 1 p. 1 lit. f. GDPR) – The processing is not necessary to protect the legitimate interests of the controller or another person, as these interests must take into account the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.
Veiligheidsmaatregelen
We take appropriate technical and organizational measures to ensure that the level of delivery is in accordance with the applicable regulations, taking into account the state of the art, the cost of the work and the standards, de omvang, de omstandigheden en de doeleinden van de verwerking, alsmede met de verschillende waarschijnlijkheden van het optreden en de omvang van de bedreiging van de rechten en vrijheden van natuurlijke personen. The rules of procedure include the supervision of the confidentiality, integrity and availability of goods through the physical and electronic access to the goods, as well as the access to, the access to, the opening of, the recording of the availability of and the separation of the goods. Prior to this, we have established procedures for the exercise of the rights of the persons concerned, the administration of justice and the reactions to legal compromises. In addition, in the development or selection of hardware, software and procedures, we always take into account the protection of personal data, the development of technology and the protection of privacy. SSL-encoding (https): We use SSL coding to protect your orders that are processed via our online service. U kunt dergelijke versleutelde verbindingen herkennen aan het voorvoegsel https:// in de adresbalk van uw browser.
Note: Do not use coding if your account is not coded. Aanlevering van de website via https is echter verplicht.
Doorgifte en openbaarmaking van persoonsgegevens
In het kader van onze verwerking van persoonsgegevens kunnen de gegevens worden overgedragen aan or bekendgemaakt aan andere instanties, ondernemingen, juridisch zelfstandige organisatorische eenheden och personen. The ontvangers of these rights are, for example, employees in the management of payment transactions, service providers charged with IT tasks or providers of services and content that are included in a website. In such cases, we will comply with the applicable regulations and will enter into contracts or agreements with the suppliers of your goods in order to protect your goods.
Gegevensverwerking in derde landen
When we transfer goods to another country (e.g. within the European Union (EU), the European Economic Area (EEA)) or when the transfer falls within the scope of the use of the services of third parties or the disclosure or transfer of goods to other persons, entities or companies, this shall only take place in accordance with the statutory provisions. Subject to express authorization or contractually or legally required transfer, we process or have the data processed in other countries with a recognized level of data protection, contractual obligation via standard data protection clauses of the EU Commission, in the presence of certifications or binding internal rules regarding data protection (art. 44 t/m 49 GDPR, informatiepagina van de EU-Commissie: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de ).
Use of cookies
Cookies are small pieces of technology, or other hardware notices, that store information on devices and read information from the devices. For example, to save the login status in a user account, to save the content of an angular mandate in an e-shop, to save the generated content or to save the used functions in an online application. Cookies can also be used for various purposes, especially for the functionality, security and comfort of online applications and the analysis of user flows. Characteristics of toestemming: Wij gebruiken cookies in overeenstemming met de wettelijke vereisten. Therefore, we ask for prior consent from the user, unless this is not required by law. In het bijzonder is toestemming niet nodig wanneer het opslaan en uitlezen van de informatie, d.w.z. ook van cookies, absoluut noodzakelijk is om de gebruiker een uitdrukkelijk door de gebruiker gevraagde telemediadienst (d.w.z. ons online-aanbod) te kunnen levernen. The available toestemming is clearly communicated to the user and contains information about the respectful use of cookies. Notes on the legal basis for the right to cookie consent: The legal basis for the right to cookie consent on the basis of which we process users’ personal data with the aid of cookies depends on whether we ask users for consent. If users give consent, their declared consent is the legal basis for the processing of their data. Otherwise, the data that has been processed with the help of cookies will be processed on the basis of our legitimate interests (e.g. the use of cookies). for example, the legal maintenance of our online service and the improvement of the usability thereof) or, if this is within the scope of the fulfillment of our contractual obligations, if the use of cookies is necessary to fulfill our contractual obligations. We lay out the purposes for which we use cookies in the loop of this privacy policy or as an extension of our implementation and processing procedures. Opslagduur: With regard to the opslagduur, the following types of cookies are distinguished:
- Tijdelijke cookies (ook: sessiecookies): Tijdelijke cookies worden uiterlijk verwijderd nadat een gebruiker een online aanbieding heeft verlaten en zijn eindapparaat (bijv. browser of mobiele app) heeft afgesloten.
- Permanent cookies: Permanent cookies blijven opgeslagen, zelfs nadat het eindapparaat is afgesloten. For example, the log status can be saved or the user’s login information can be saved directly when the user visits a website again. In addition, cookies can be used to store user data for the purposes of the service. Tenzij wij gebruikers expliciet informeren over het type en de opslagduur van cookies (bijvoorbeeld bij het verkrijgen van toestemming), moeten gebruikers ervon uitgaan dat cookies zijn permanent en tot twee jaar kunnen worden opgeslagen.
General information on withdrawal and payment (opt-out): Regardless of whether the processing is based on consent or voluntary consent, you have the option at any time to opt-in or opt-out of the processing of your data by cookie technologies (collectively referred to as “opt-out”). U kunt uw bezwaar aanvankelijk kenbaar maken via de instellingen van uw browser, bijvoorbeeld door het gebruik van cookies te deactiveren (waarbij dit ook de functionaliteit van ons online-aanbod kan beperken). A decision against the use of cookies for online marketing purposes can also be made via various services, with the name in the form of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. In addition, you can receive further instructions on how you can make use of the information about the service providers and the cookies used. Processing of cookie data on the basis of consent: We use a procedure for the processing of cookie data where the consent of users for the use of cookies or for the processing and providers mentioned in the procedure for the processing of cookie data can be recorded and processed and can be entered by users. The declaration of consent is provided so that it may not be withdrawn and the consent may be terminated at any time in accordance with the contractual obligation. De opslag kan plaatsvinden op de server en/of in een cookie (zogenaamde opt-in cookie or met behulp van vergelijkbare technologieën) om de toestemming aen gebruiker or zijn apparaat te kunnen toewijzen. Behoudens individuelle informatie over dienstverleners op het gebied van cookiebeheer, geldt de volgende informatie: De duur van de opslag van de toestemming kan maximaal twee jaar zijn. Here, a pseudonymous user identification is created and published with the date of storage, information about the rights of storage (e.g. which categories of cookies and / or service providers) and the browser, system and device used.
Commerciële en zakelijke diensten
We process the information of our contractual and contractual partners, including clients and agents (collectively referred to as “contractual partners”) in the context of contractual and contractual legal relationships as well as in the context of the communication with contractual partners (or precontractual), in order to answer queries. We will use this information to comply with our contractual obligations, to protect our rights and in accordance with the administrative procedures associated with this information, as well as for the benefit of the employee organization. In het kader van het geldende recht geven gegevens van de contractuele partners alleen aan derden door voor zover dit noodzakelijk is voor de bovengenoemde doeleinden of voor de nakoming van wettelijke verpflichten of met toestemming van de betrokken personen (bijv. to the relevant telecommunication, transport and other service providers as well as to the service providers, banks, burden and legal advisors, payment service providers or burden services). De contractuele partners zullen in het kader van deze verklaring inzake gegevensbescherming worden geïnformeerd over verdere vormen van verwerking, bijvoorbeeld voor marketingdoeleinden. We will inform the contractual partners prior to or during the drawing up of the contracts about the terms and conditions specified for the contracting parties, e.g. in online formulations, by means of special fonts (e.g. markings) or symbols (e.g. stereotypes or symbols), or personally. Wij verwijderen de gegevens na afloop van de wettelijke garantie en vergelijkbare verpflichichtingen, d.w.z. in principe na 4 jaar, tenzij de gegevens in een klantenrekening zijn opgeslagen, bijv. zolang ze om wettelijke archiveringsredenen moeten worden bewaard (bijv. voor belastingdoeleinden meestal 10 jaar). Wij verwijderen de in het kader van een opdracht door de contractpartner aan ons verstrekte gegevens overeenkomstig de specificaties van de opdracht, in principe na afloop van de opdracht. In order for us to make use of these suppliers or platforms to provide our services, the terms and conditions are subject to the respect of these suppliers or platforms by virtue of the relationship between the user and the supplier. Client account: Contractual partners can register an account within our online service (e.g. client or user account, also referred to as “client account”). If the registration of a client account is suspended, the contractual partners will be notified of this and of the fees charged for the registration. De klantenaccounts zijn niet openbaar en kunnen niet door zoekmachines worden geïndexeerd. In het kader van de registratie en de daaropvolgende aanmeldingen en het gebruik van de klantenrekening slaan wij de IP-adressen van de klanten samen met de toegangstijden op om de registratie te kunnen bewijzen en misbruik van de klantenrekening te voorkomen. If the clients have registered their rights as clients, their rights of access to the client’s rights will be recognized, provided that they have been notified in writing. Het is de verantwoordelijkheid van de klanten om bij beëindiging van de klantenaccount een back-up van hun gegevens te maken.
Economic analyses and special market research: In order to be able to recognize real talk and market trends, wishes of contractual partners and users, we analyse the data we have on real transactions, contracts, requests, etc. which the relevant group of contractual partners, interested parties, customers, buyers and users of our online offer can use. The analyses are carried out on the basis of business evaluations, marketing and special market research (especially in order to assess customer groups with different characteristics). In this way we can take into account the profiles of registered users, if available, together with their businesses, including the services used. The analyses serve us exclusively and are not disclosed externally, as they are based on anonymized analyses with common values, i.e. anonymized values. In addition, we respect the privacy of our users and process the data for analysis purposes as pseudonymously as possible and, if possible, anonymously (e.g. as aggregated data). Angle and e-commerce: We process the goods of our clients to enable them to select, copy or order the selected products, goods and related services, as well as the payment thereof and the delivery or shipment. If necessary for the delivery of an order, we make use of service providers, with name post, shipping and delivery services, to arrange the delivery or shipment with our clients. Wij maken gebruik van de diensten van banken en betalingsdienstaanbieders om betalingstransacties te verwerken. The information provided is marked as such in the header of the order process of a comparable order and includes the information necessary for the delivery of the order and the factoring, as well as contact details so that we can get in touch with you.
- Soorten verwerkte gegevens: inventarisgegevens (bijv. namen, adressen), betalingsgegegevens (bijv. bankgegevens, facturen, betalingsgeschiedenis), contactgegevens (bijv. e-mail, telefoonnummers), contractgegevens (bijv. onderwerp van het contract, looptijd, klantencategorie), gebruiksgegegevens (bijv. bezochte websites, belangstelling voor inhoud, toegangstijden), meta/communicatiegegevens (bijv. apparaatinformatie, IP-adressen).
- Affected persons: Belanghebbenden, zakelijke en contractuele partners, klanten.
- Services: delivery of contractual services and customer service, contact and communication procedures, customer and organizational procedures, administration and processing of claims, confidentiality rules, evaluation of claims, interest-based and targeted marketing, profiling (provision of user profiles).
- Rechtsgrondslag: Uitvoering van het contract en precontractueel onderzoek (art. 6 lid. 1 p. 1 lit. b. GDPR), Wettelijke verplichting (Art. 6 lid. 1 p. 1 lit. c. GDPR), Legitieme belangen (art. 6 lid 1 p. 1 lit. f. GDPR).
Aanbieder van betalingsdiensten
In the context of contractual and other legal relationships, on the basis of contractual obligations or otherwise on the basis of our legitimate interests, we offer our clients efficient and reliable payment services and, in addition to banks and credit institutions, we also use other providers of payment services (collectively “providers of payment services”) for this purpose. The information that will be processed by the payment service providers includes inventory information, such as name and address, bank information, such as account numbers or credit card numbers, watchdogs, TANs and controls, as well as information about the contract, the order and the ontvanger. De informatie is nodig om de transacties uit voeren. The goods supplied will only be used by the payment service provider and submitted to them. This means that we do not receive any return or credit card-related information, but only information with confirmation or negative information about the payment. Onder bepaalde omstandigheden kunnen de gegevens door de betalingsdienstaanbieders worden doorgegeven aan kredietinstellingen. Het doel van deze overdracht is het controleren van de identiteit en de kredietwaardigheid. In this connection, we refer to the AVG and the information on the payment service providers. On the payment transactions, we refer to the fees and charges that are included in the fee payment service provider’s fee payment information, which is available on the relevant websites or transaction details. We also refer here for further information and the protection of privacy, information and other rights of data subjects.
- Soorten verwerkte gegevens: inventarisgegevens (bijv. namen, adressen), betalingsgegegevens (bijv. bankgegevens, facturen, betalingsgeschiedenis), contractgegevens (bijv. onderwerp van het contract, looptijd, klantencategorie), gebruiksgegegevens (bijv. bezochte websites, belangstelling voor inhoud, toegangstijden), meta/communicatiegegevens (bijv. apparaatinformatie, IP-adressen).
- Betrokkenen: Klanten, belanghebbenden.
- Doeleinden van de verwerking: levering van contractuele diensten en klantenservice.
- Rechtsgrondslag: Contractvervulling en precontractuele onderzoeken (art. 6 lid 1 p. 1 lit. b. DSGVO), Legitieme belangen (art. 6 lid 1 p. 1 lit. f. DSGVO).
Used services and service providers:
- PayPal: betalingsdiensten en -oplossingen (bv. PayPal, PayPal Plus, Braintree); dienstverlener: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; website: https: //www.paypal.com/de; privacybeleid: https: //www.paypal.com/de/webapps/mpp/ua/privacy-full.
Credit control
Where we make advance payments or take reasonable economic risks (e.g. in the case of orders on account), we reserve the right to When we make advance payments or assume comparable economic risks (e.g. when placing orders on account), we reserve the right to obtain identity and creditworthiness information from specialized service providers in this field (credit agencies) in order to protect our legitimate interests. We will provide the information received from the credit bureaus on the statistical analysis on the application of an appropriate discretionary decision on the validity, termination and termination of the contractual relationship. Wij behouden ons het recht voor betaling op rekening of een ander voorschot te weigern in geval van een negatief resultaat van de kredietcontrole. Pursuant to Art. 22 GDPR, the determination of whether we are giving a prior consent is made solely on the basis of an automated decision in the individual case, which is made by our software on the basis of the information provided by the credit agency. In order for us to obtain express toestemming from contractual partners, the legal basis for the creditworthiness information and the disclosure of the client’s details to the credit bureaus is the toestemming. If no such authorization is given, the creditworthiness information will be distributed on the basis of our legitimate interests in the fulfilment of our payment requirements.
- Soorten verwerkte gegevens: inventarisgegevens (bv. namen, adressen), betalingsgegegevens (bv. bankgegevens, facturen, betalingsgeschiedenis), contactgegevens (bv. e-mail, telefoonnummers), contractgegegevens (bv. voorwerp van het contract, looptijd, klantencategorie).
- Betrokkenen: Klanten, belanghebbenden.
- Doeleinden van de verwerking: beoordeling van kredietwaardigheid en kredietwaardigheid.
- Rechtsgrondslag: Toestemming (art. 6 lid 1 p. 1 lit. a. GDPR), Gerechtvaardigde belangen (art. 6 lid 1 p. 1 lit. f. GDPR).
- Geautomatiseerde beslissingen in individuele gevallen: kredietwaardigheidsinformatie (beslissing op basis van een kredietcontrole).
Used services and service providers:
- Verband der Vereine Creditreform e.V.: Kredietinformatiebureau; dienstverlener: Verband der Vereine Creditreform e.V., Hellersbergstraße 12, D-41460 Neuss, Duitsland; Website: https: //www.creditreform.de/; Privacybeleid: https: //www.creditreform.de/datenschutz.
Verzorging van het online aanbod en webhosting
In order to be able to offer our online services efficiently and effectively, we make use of the services of one or more web hosting providers from whose servers (or servers managed by them) the online service is provided. For these purposes, we can make use of infrastructure and platform services, computer capacity, hosting and database services, as well as security services and technical support services. The data used in the provision of the hosting service can include all information about the users of our online service during use and communication. This regularly includes the IP-address, which is necessary to be able to deliver online services to browsers, and all invoices within our online service or from websites. E-mail sending and hosting: The web hosting services we use also include the sending, receiving and forwarding of e-mails. For these purposes, the addresses of the providers and recipients are used, as well as other information about the e-mail delivery (including the providers concerned) and the receipt of respectful e-mails. The above-mentioned information can also be used for spamming. Please note that e-mails on the Internet are generally not coded. As a rule, e-mails are encoded on the way, but (due to the use of a special end-to-end-encryption method) not on the servers from where they are sent and received. We can therefore take no responsibility for the transmission of e-mails between the sender and the recipient on our server. Registering of access rights and log files: Wijzelf (or onze webhosting provider) verzamelen gegevens over elke toegang tot de server (zogenaamde serverlogbestanden). De serverlogbestanden kunnen het adres en de naam van de opgeroepen webpagina’s en bestanden bevatten, de datum en het tijdstip van toegang, het volume van de overgedragen gegegevens, de melding van succesvolle toegang, het browsertype en de browserversie, het besturingssysteem van de gebruiker, de referrer-URL (de eerder bezochte pagina) en in de regel IP-adressen en de verzoekende provider. The server log data may be used for security purposes, in particular to prevent overloading of the servers (especially in the event of misuse, the associated DDoS attacks), and otherwise to monitor the use of the servers and their stability.
- The types of gegevens that are processed: Inhoudelijke gegevens (bijv. invoer in onlineformulieren), gebruiksgegevens (bijv. bezochte websites, interesse in inhoud, toegangstijden), meta/communicatiegegevens (bijv. apparaatinformatie, IP-adressen).
- Betrokkenen: Gebruikers (bv. websitebezoekers, gebruikers van onlinediensten).
- Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
Neem contact op met
Upon contact with us (e.g. via contact form, e-mail, telephone or via social media), the data of the persons concerned will be used for the purpose of answering the contact questions and any agreed terms and conditions. The answering of requests for contact in the context of contractual or pre-contractual relationships is intended to fulfill our contractual obligations or to respond to (pre)contractual requests and otherwise on the basis of the legitimate concerns in answering the requests.
- Soorten verwerkte gegevens: inventarisgegevens (bv. namen, adressen), contactgegegevens (bv. e-mail, telefoonnummers), inhoudsgegevens (bv. invoer in onlineformulieren), gebruiksgegevens (bv. bezochte websites, belangstelling voor inhoud, toegangstijden), meta/communicatiegegevens (bv. apparaatinformatie, IP-adressen).
- Betrokkenen: Communicatiepartners, belanghebbenden.
- Doeleinden van de verwerking: verzoeken om contact en communicatie, beheer en beantwoording van verzoeken.
- Rechtsgrondslag: Contractvervulling en precontractuele onderzoeken (art. 6 lid 1 p. 1 lit. b. DSGVO), Legitieme belangen (art. 6 lid 1 p. 1 lit. f. DSGVO).
Used services and service providers:
- Contact formulator: When users make contact with us via our contact form, e-mail or other communication channels, we will process the goods that have been submitted to us in this cadre with the intention of processing the submitted order. In this respect, we process personal data in the scope of precontractual and contractual legal relationships, for which this is necessary for the processing thereof, and otherwise on the basis of our legitimate interests as well as the interests of the communication partners in the processing of the data and our legitimate expectations.
- Help Scout: beheer van contactaanvragen en communicatie; dienstverlener: Help Scout Inc, 131 Tremont St, Boston, MA 02111-1338, USA; website: https://www.helpscout.net; privacybeleid: https://www.helpscout.net/company/legal/privacy/; standaard contractuele clausules (die het niveau van gegegevensbescherming waarborgen in geval van verwerking in derde landen): https://www.helpscout.com/company/legal/dpa/; contract voor orderverwerking: https://www.helpscout.com/company/legal/dpa/.Newsletter en elektronische kennisgevingen.
Wij versturen nieuwsbrieven, e-mails en andere elektronische kennisgegevingen (hierna “nieuwsbrief”) alleen met toestemming van de ontvangers of een wettelijke toestemming. Voor zover de inhoud van de nieuwsbrief specifiek wordt beschreven tijdens de registratie, is deze bepalend voor de toestemming van de gebruiker. Furthermore, our newsletters provide information about our services and us. To subscribe to our newsletters, please follow the instructions to fill in your e-mail address. We can really ask you for a name, for a personal address in the newsletter, or for other information where this is not necessary for the newsletter. Double opt-in procedure: De inschrijving voor onze nieuwsbrief gebeurt altijd in een zogenaamde dubbele opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can register with other e-mail addresses. Inscriptions on the registration letter are registered in order to ensure that the registration process complies with the applicable regulations. This includes the registration of the registration and authorization number and the IP address. In addition, the information will be registered in your account with the provider of the service. Storage and retention of data: We can retain the e-mail addresses provided for a maximum of three years on the basis of our legitimate interests before they are deleted in order to be able to prove that the data has been used. De verwerking van deze gegevens is beperkt tot het doel van een eventuele verdediging tegen vorderingen. An individual decision to terminate is possible at any time, with the right to terminate the previous contract being reserved. In the event of obligations to permanently observe the payment terms, we reserve the right to use the e-mail address for this purpose at any time. De registratie van het registratieproces vindt plaats op basis van onze legitieme belangen om het goede verloop ervan aan te tonen. When we give a service provider the opportunity to process e-mails, this is done on the basis of our legitimate interests in an efficient and reliable processing system. Notes on the legal basis: The new letter will be sent on the basis of the carrier’s request or, if the request has not been made, on the basis of our legitimate interests in direct marketing, in particular in the case of complaints for existing customers. Before we give a service provider the opportunity to delete e-mails, this is done on the basis of our legitimate concerns. Het registratieproces is geregistreerd op basis van onze legitieme belangen om aan te tonen dat het in overeenstemming met de wet is uitgevoerd. Content: Information about us, our services, campaigns and offers. Analysis and presentationThenewsletters contain a unique “web beacon”, i.e. a pixel-sized file that is opened by our server when the newsletter is opened or, if we use a service provider, by our server.
In het kader van deze opvraging wordt in eerste instantie technische informatie verzameld, zoals informatie over de browser en uw systeem, alsmede uw IP-adres en het tijdstip van opvraging. This information is used for the technical improvement of our newsletter on the basis of the technical features of the service and its performance on the basis of its access locations (which can be changed with the help of the IP address) or the access times. This analysis also includes the number of new letters, when they were created and on which links they were clicked. For technical reasons, this information can be given to the individual recipients of the news letter. This is really not our responsibility or, if used, that of the service provider to control individual users. The evaluations are also intended to recognize the needs of our users and to adapt our content to them or to support other content in accordance with the interests of our users. De evaluatie van de nieuwsbrief en het meten van het succes ervan gebeuren, mits uitdrukkelijke toestemming van de gebruikers, op basis van onze legitieme belangen met het oog op het gebruik van een gebruiksvriendelijk en veilig nieuwsbriefsysteem dat onze zakelijke belangen dient en voldoet aan de verwachtingen van de gebruikers. Een afzonderlijke herroeping van de prestatiemeting is helaas niet mogelijk; in dat geval moet het gehele abonnement op de nieuwsbrief worden opgezegd of tegengesproken.
- Soorten verwerkte gegevens: inventarisgegevens (bijv. namen, adressen), contactgegegevens (bijv. e-mail, telefoonnummers), meta/communicatiegegevens (bijv. apparaatinformatie, IP-adressen), gebruiksgegevens (bijv. bezochte websites, belangstelling voor inhoud, toegangstijden).
- Betrokkenen: Communicatiepartner.
- Doeleinden van de verwerking: direct marketing (bijvoorbeeld via e-mail of post).
- Rechtsgrondslag: Toestemming (art. 6 lid 1 p. 1 lit. a. GDPR), Gerechtvaardigde belangen (art. 6 lid 1 p. 1 lit. f. GDPR).
- Mogelijkheid tot bezwaar (opt-out): U kunt de ontvangst van onze nieuwsbrief te allen tijde annuleren, d.w.z. uw toestemming intrekken of bezwaar maken tegen verdere ontvangst. U vindt een link om de nieuwsbrief te annuleren aan het einde van elke nieuwsbrief ou kunt hiervoor een van de bovenstaande contactmogelijkheden gebruiken, bij voorkeur e-mail.
Used services and service providers:
- CleverReach: E-mailmarketingplatform; Dienstverlener: CleverReach GmbH & Co KG, //CRASH Building, Schafjückenweg 2, 26180 Rastede, Duitsland; Website: https://www.cleverreach.com/de; Privacybeleid: https: //www.cleverreach.com/de/datenschutz/; Overeenkomst orderverwerking: Afgesloten met provider.
- Mailchimp: platform voor e-mailverzending en e-mailmarketing; dienstverlener: Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA; Website: https://mailchimp.com; Privacybeleid: https: //mailchimp.com/legal/; Contract voor orderverwerking: https: //mailchimp.com/legal/; Standaard contractuele clausules (waarborgen niveau van gegevensbescherming voor verwerking in derde landen): Opgenomen in het orderverwerkingscontract; Meer informatie: Speciale beveiligingsmaatregelen: https: //mailchimp.com/help/Mailchimp-european-data-transfers/
Web analysis, monitoring and optimization
Web analytics (also known as “audience measurement”) is used to evaluate the user behavior of our online offer and can be used as a pseudonymous measure of the user’s behavior, interests or demographic information about the user, such as their mood or laughter. With the help of business analysis, we are able to recognize at which moment on our online offer or the functions or contents thereof are most used or needed for use. We can also determine which areas need to be optimized. After web analysis, we can also make use of test procedures, especially to test and optimize different versions of our online application or services. For these purposes, common user profiles can be created and stored in a database (common “cookie”) or special procedures can be used for the same purpose. This information may, for example, consist of cookies, websites visited and the elements and technical information used therein, such as the browser used, the computer system used and information about the use of the website. If users have registered their location data, these can also be used, depending on the provider. Ook de IP-adressen van de gebruikers worden verzameld. We really use an IP-maskingprocedure (i.e. pseudonimization by hiding IP-addresses) to protect users. In general, the data used in the web analysis, A/B-testing and optimization processes do not contain any specific user data (e.g. e-mail addresses or names), but pseudonyms. This means that we and the suppliers of the software used do not know the actual identity of the users, but only the information that is stored in their profile in accordance with the relevant procedures. Notes on the legal basis: If we ask users for permission to use external providers, the legal basis for the processing of data is to be determined. Otherwise, the user’s rights are utilized on the basis of our legitimate interests (i.e. interest in efficiency, economy and service provision). In this connection, we also refer you to the information on the use of cookies in this privacy policy.
- The following types of data are processed: usage data (e.g. websites visited, access data, access times), meta/communication data (e.g. device information, IP addresses).
- Betrokkenen: Users (bv. websitebezoekers, gebruikers van onlinediensten).
- Processing purposes: Reporting (e.g. access statistics, recognition of returning users), tracking (e.g. interest/traffic profiling, use of cookies), evaluation of user activities, profiling (setting user profiles).
- Privacy rules: IP-masking (pseudonimization of het IP-adres).
- Legal basis: Toestemming (art. 6 lid 1 p. 1 lit. a. GDPR), Gerechtvaardigde belangen (art. 6 lid 1 p. 1 lit. f. GDPR).
Used services and service providers:
- etracker: webanalyse/bereiksmeting; Dienstverlener: etracker GmbH, Erste Brunnenstraße 1 20459 Hamburg, Duitsland; Website: https://www.etracker.com; Privacybeleid: https: //www.etracker.com/datenschutz/; Overeenkomst orderverwerking: https: //www.etracker.com/av-vertrag/.
- Google Analytics: web analysis, bereikmeting en meting van gebruikersstromen; dienstverlener: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland; moedermaatschappij: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; website: https://marketingplatform.google.com/intl/de/about/analytics/; Privacybeleid: https://policies.google.com/privacy; Contract voor orderverwerking: https://business.safety.google/adsprocessorterms; Standaardcontractbepalingen (die het niveau van gegevensbescherming bij verwerking in derde landen garanderen): https://business.safety.google/adsprocessorterms; Opt-out: Opt-Out-Plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Instellingen voor de weergave van advertenties: https://adssettings.google.com/authenticated; Nadere informatie: https://privacy.google.com/businesses/adsservices (Soorten verwerking alsmede verwerkte gegevens).
- Google Tag Manager: Google Tag Manager is a solution that allows us to manage and integrate other services into our online services via an interface (see further details in this privacy policy). De Tag Manager zelf (die de tags implementeert) maakt dus nog geen gebruikersprofielen aan en slaat bijvoorbeeld geen cookies op. Google only deletes the IP-address of the user, which is necessary for the Google Tag Manager to work; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; operator: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com; privacybeleid: https: //policies.google.com/privacy; overeenkomst voor orderverwerking: https://business.safety.google/adsprocessorterms; modelcontractbepalingen (die het niveau van gegevensbescherming bij verwerking in derde landen waarborgen): https://business.safety.google/adsprocessorterms; nadere informatie: https://privacy.google.com/businesses/adsservices (soorten verwerking en verwerkte gegevens).
- Matomo (without cookies): Matomo is a privacy-friendly web analysis software that is used without cookies and that is used by users who access it by means of a “digital fingerprint” that is created anonymously and evaluated every 24 hours; With the “digital fingerprint”, the movements of the user within our online service are recorded with the help of pseudonymized IP addresses in combination with the browser settings on the user’s computer so that no conclusions can be drawn about the identity of individual users. User data collected through the use of Matomo are only used by us and are not shared with third parties; website: https://matomo.org/.
- Matomo: Matomo is software that is used for web analysis and reporting. In het kader van het gebruik van Matomo worden cookies gegenereerd en opgeslagen op het eindapparaat van de gebruiker. User data collected through the use of Matomo will only be used by us and will not be shared with third parties. De cookies worden maximaal 13 maanden bewaard: https://matomo.org/faq/general/faq_146/; Verwijdering van gegevens: De cookies hebben een maximale bewaartermijn van 13 maanden.
Verwijder de passage webanalyse, monitoring en optimalisatie als u geen webanalyse, monitoring en optimalisatie tools gebruikt op uw website. Pas de lijst van diensten en aanbieders zo nodig aan.
Online marketing
We provide personalized content for online marketing services, including by name the offering of advertisements or the creation of promotional and other content (collectively “content”) based on the potential interests of users and the measurement of the effectiveness thereof. For these purposes, specific user profiles are created and stored in a database (known as a “cookie”) or comparable procedures are used, in which the information relevant to the presentation of the user’s data is stored. Deze informatie kan bijvoorbeeld betrekking hebben op bekeken inhoud, bezochte websites, gebruikte onlinenetwerken, maar ook ook op communicatiepartners en technische informatie zoals de gebruikte browser, het gebruikte computersysteem en informatie over gebruikstijden. If users have given permission for the storage of their location data, this information can also be used. Ook de IP-adressen van de gebruikers worden verzameld. We use real IP masking procedures (i.e. pseudonimization through the IP addresses in the code) to protect users. In general, in the field of online marketing there are no clear user data (e.g. e-mail addresses or names), but only pseudonyms. This means that we, even as the providers of online marketing methods, do not know the real identity of the users, but only the information that is published in their profiles. De informatie in de profielen wordt gewoonlijk opgeslagen in de cookies of door middel van soortgelijke procedures. These cookies can later be read and analyzed by other websites that use the same online marketing procedure, as well as by other data and information stored on the server of the provider of the online marketing procedure. In the case of special features, detailed information can be added to the profiles. This is usually the case when the users are covered by a social network where we use the online marketing procedures and this network links the profiles of the users with the information provided. We would like you to be aware that users can make appropriate inquiries with the suppliers, especially through the registration process. In principle, we only have access to joint information about the success of our advertisements. In het kader van zogenaamde conversiemetingen kunnen wij echter nagaan welche van onze online marketingprocedures hebben geleid tot een zogenaamde conversie, d.w.z. bijvoorbeeld tot het sluiten van een overeenkomst met ons. The conversation is used extensively to analyze the success of our marketing activities. Tenzij anders vermeld, gaan wij ervan uit dat de gebruikte cookies gedurende twee jaar worden bewaard. Notes on the legal basis: If we ask users for permission to use external providers, the legal basis for the use of cookies is permission. Otherwise, the user’s rights are utilized on the basis of our legitimate interests (i.e. interest in efficiency, economy and service provision). In this connection, we also refer you to the information on the use of cookies in this privacy policy.
- The following types of data are processed: usage data (e.g. websites visited, information on content, access times), meta/communication data (e.g. device information, IP addresses), location data (information on the geographical location of a device or a person).
- Betrokkenen: Users (bv. websitebezoekers, gebruikers van onlinediensten), belanghebbenden.
- Performance of the processing: Tracking (e.g. interest/demand profiling, use of cookies), remarketing, evaluation of target groups, marketing based on interest and demand, profiling (setting user profiles), conversation measurement (measuring the effectiveness of marketing measures), reach measurement (e.g. access statistics, recognizing returning users), targeting (defining target groups that are relevant for marketing purposes or other content output). (e.g. access statistics, recognition of returning customers), targeting (targeting of target groups that are relevant for marketing purposes or other content output), cross-device tracking (cross-device processing of user data for marketing purposes).
- Beveiligingsmaatregelen: IP-masking (pseudonimisering van het IP-adres).
- Rechtsgrondslag: Toestemming (art. 6 lid 1 p. 1 lit. a. GDPR), Gerechtvaardigde belangen (art. 6 lid 1 p. 1 lit. f. GDPR).
- Mogelijkheid tot bezwaar (opt-out): Wij verwijzen naar de mededelingen over gegevensbescherming van de respectieve aanbieders en de bezwaarmogelijkheden die aanbieders worden geboden (de zogenaamde “opt-out”). If there is no explicit opt-out option, you have the option to disable cookies in your browser settings. This can really affect the functionality of our online service. For this reason, we provide the following opt-out options, which have been set for the respected regions in the above-mentioned areas: a) Europe: https://www.youronlinechoices.eu.
b) Canada: https://www.youradchoices.ca/choices.
c) VS: https://www.aboutads.info/choices.
d) Gebiedsoverschrijdend: https://optout.aboutads.info.
Used services and service providers:
- Facebook pixel and data group optimization (Custom Audiences): With the help of Facebook pixels (or similar functions for the transmission of feedback or contact information by means of interfaces in apps), it is possible for Facebook to use the users of our online offer as a target group for the generation of advertisements (hereinafter referred to as “Facebook advertisements”). We also use the Facebook pixel to show the Facebook ads placed by us only to the users listed on Facebook and within the services of the partners working with Facebook (the “Audience Network”). https://www.facebook.com/audiencenetwork/ ) who have also shown an interest in our online offer or who have shown a certain interest (e.g. interest in certain advertisements or products that appear on the websites visited) that we share with Facebook (the “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook advertisements coincide with the potential interest of users and do not have an intimidating effect. With the help of the Facebook pixel, we can also determine the relevance of Facebook advertisements for statistical and market research purposes in order to determine whether users are redirected to our website after they have clicked on a Facebook advertisement (“conversiemeting”); service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; website: https://www.facebook.com; Privacy insult: https://www.facebook.com/about/privacy; modelcontractbepalingen (die het niveau van gegevensbescherming bij verwerking in derde landen waarborgen): Het “Facebook EU Data Transfer Supplement” (https://www.facebook.com/legal/EU_data_transfer_addendum) in het geval van verwerking in opdracht door Facebook als basis voor de verwerking van eventgegevens van EU-burgers in de VS en de opname in de “Platform Terms of Use” van Facebook (https://developers.facebook.com/terms) met betrekking tot de autonome verwerking van gebeurtenisgegevens van Facebook in het kader van advertentieplaatsing; Nadere informatie: De “Voorwaarden voor gegevensverwerking” (https://www.facebook.com/legal/terms/dataprocessing/update) with regard to the data processing rights that Facebook uses on behalf of its users to distribute its reports and analyses; bovendien is het “controller addendum” een overeenkomst over gezamenlijke verantwoordelijkheid (artikel 26, lid 1, zin 3, van de GDPR), die relevant is in het geval van de verwerking van gebeurtenisgegegevens door Facebook op eigen verantwoordelijkheid met het oog op targeting en het verbeteren en beveiligen van Facebook-producten.
- Google Ad Manager: We use the “Google Marketing Platform” (and services such as “Google Ad Manager”) to place advertisements in Google’s advertising network (e.g. in search results, in videos, on websites, etc.). Het Google Marketing Platform wordt gekenmerkt door het feit dat advertenties in real time worden weergegeven op basis van de veronderstelde interesses van de gebruikers. In this way, we are able to provide advertisements for and within our online offer, so that users only receive advertisements that may be of interest to them. If a user receives advertisements for products in which he or she has shown an interest in other online offers, this is referred to as “remarketing”; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, operator: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; website: https://marketingplatform.google.com; Privacybeleid: https://policies.google.com/privacy; Nadere informatie: Soorten verwerking en verwerkte gegevens: https://privacy.google.com/businesses/adsservices; Voorwaarden voor gegevensverwerking van Google Advertising Products: Informatie over diensten Voorwaarden voor gegevensverwerking tussen verantwoordelijken en standaardcontractbepalingen voor de doorgifte van gegevens naar derde landen: https://business.safety.google/adscontrollerterms; Wanneer Google optreedt als verwerker, voor gegevensverwerking voor advertentieproducten van Google en standaardcontractbepalingen voor de doorgifte van gegevens naar derde landen: https: //business.safety.google/adsprocessorterms.
- Google Ads en conversiemeting: Wij gebruiken de online marketingprocedure “Google Ads” om advertenties te plaatsen in het advertentienetwerk van Google (bijv. in zoekresultaten, in video’s, op webpagina’s, enz.) zodat deze worden getoond aan gebruikers die een veronderstelde interesse hebben in de advertenties (de zogenaamde “conversie”). In the meantime, we are reading the conversation of the advertisements. We only see the total number of users who have clicked on our advertisement and have been directed to a page that is marked with a unique “conversion tracking tag”. Wijzelf ontvangen echter geen informatie die gebruikt kan worden worden om gebruikers te identificeren; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland; moedermaatschappij: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; Website: https://marketingplatform.google.com; Privacybeleid: https://policies.google.com/privacy; Meer informatie: Soorten verwerking en verwerkte gegevens: https://privacy.google.com/businesses/adsservices; Voorwaarden voor gegevensverwerking voor advertentieproducten van Google: Informatie over diensten Voorwaarden voor gegevensverwerking tussen voor de verwerking verantwoordelijken en modelcontractbepalingen voor de doorgifte van gegevens naar derde landen: https://business.safety.google/adscontrollerterms
Aanwewezigheid in sociale netwerken (sociale media)
We maintain online access within social networks and use user information in this context to communicate with users who are active there or to provide information about us. We emphasize that user information can be used throughout the European Union. This can increase the risks for the user, as it can be more difficult to protect the rights of the user. In addition, user rights within social networks will be used for market research and complaint handling purposes. For example, user profiles can be created on the basis of the user’s use and the resulting interests of the user. The user profiles can be used at their discretion to place advertisements within and outside the network that are likely to be of interest to the user. For these purposes, cookies are usually placed on the user’s computer, where the user’s use and interests are recorded. In addition, cookies can also be stored in the user profiles, on the devices used by the user (with the user’s name in the respectful platforms and logged in there). For a detailed presentation of the respectful terms of use and the options for opting out, please refer to the declarations in the privacy policy and the information provided by the owners of the respectful networks. Also in het geval van verzoeken om informatie en het doen gelden van rechten van betrokkenen wij erop dat deze het best bij de aanbieders kunnen worden gelden. Only the providers have access to the rights of the users and can directly take appropriate measures and distribute information. If you still need help, you can contact us.
- Soorten verwerkte gegevens: inventarisgegevens (bv. namen, adressen), contactgegegevens (bv. e-mail, telefoonnummers), inhoudsgegevens (bv. invoer in onlineformulieren), gebruiksgegevens (bv. bezochte websites, belangstelling voor inhoud, toegangstijden), meta/communicatiegegevens (bv. apparaatinformatie, IP-adressen).
- Betrokkenen: Users (bv. websitebezoekers, gebruikers van onlinediensten).
- Processing purposes: contact details and communication, tracking (e.g. interest/interest profiling, use of cookies), remarketing, reporting (e.g. access statistics, recognition of returning customers).
- Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
Used services and service providers:
- Instagram: Sociaal netwerk; Service provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA; Website: https://www.instagram.com; Privacybeleid: https: //instagram.com/about/legal/privacy.
- Facebook-pagina’s: Profielen binnen het sociale netwerk Facebook – Wij zijn samen met Meta Platforms Ireland Limited verantwoordelijk voor het verzamelen (maar niet de verdere verwerking) van gegevens van bezoekers van onze Facebook-pagina (zogenaamde “Fanpage”). These data include information about the types of content that users receive or interact with, or the actions that they take (see “Things you and others do and share” in the Facebook privacy policy : https://www.facebook.com/policy), as well as information about the devices used by the users (e.g. IP addresses, order numbers, etc.). B. IP-adressen, besturingssysteem, browsertype, taalinstellingen, cookiegegegevens; zie onder “Apparaatinformatie” in het Facebook Gegevensbeleid: https://www.facebook.com/policy). As stated in the Facebook privacy policy under “How do we use this information?”, Facebook also provides and uses information to offer analytics services, called “Page Insights”, to page owners to give them insight into the way people interact with their pages and the content that is connected to them. We have signed a special agreement with Facebook (“Information about Page Insights”, https://www.facebook.com/legal/terms/page_controller_addendum), which sets out the privacy rules that Facebook must follow and which Facebook has the right to enforce (i.e. users can, for example, request information or withdraw consent for the transfer of rights to Facebook). The rights of users (with name on the information, notification, payment and complaint to the competent authority) are not affected by the agreements with Facebook. More information can be found in the “Information about Page Insights”(https://www.facebook.com/legal/terms/information_about_page_insights_data); Service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Website:https://www.facebook.com; Privacybeleid:https://www.facebook.com/about/privacy; Standaardcontractbepalingen (die het niveau van gegevensbescherming voor verwerking in derde landen waarborgen):https://www.facebook.com/legal/EU_data_transfer_addendum; Nadere informatie: Overeenkomst inzake gedeelde verantwoordelijkheid :https://www.facebook.com/legal/terms/information_about_page_insights_data.
- LinkedIn: Sociaal netwerk; Dienstverlener: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ierland; Website: https://www.linkedin.com; Privacybeleid: https: //www.linkedin.com/legal/privacy-policy; Standaardcontractbepalingen (die het niveau van gegevensbescherming voor verwerking in derde landen waarborgen): https: //legal.linkedin.com/dpa; Opt-out: https: //www.linkedin.com/psettings/guest-controls/retargeting-opt-out; Contract voor orderverwerking: https: //legal.linkedin.com/dpa.
- Pinterest: Sociaal netwerk; Dienstverlener: Pinterest Inc, 635 High Street, Palo Alto, CA, 94301, USA; Website: https://www.pinterest.com; Privacybeleid: https: //about.pinterest.com/en/privacy-policy; Nadere informatie: Bijlage over het delen van gegevens door Pinterest (BIJLAGE A): https://business.pinterest.com/de/pinterest-advertising-services-agreement/.
- TikTok: Sociaal netwerk/videoplatform; Service provider: musical.ly Inc, 10351 Santa Monica Blvd #310, Los Angeles, CA 90025 USA; Website: https://www.tiktok.com; Privacybeleid: https: //www.tiktok.com/de/privacy-policy.
- Twitter: sociaal netwerk; dienstverlener: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ierland; moedermaatschappij: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; Privacybeleid: https: //twitter.com/privacy,(Instellingen: https: //twitter.com/personalization).
- YouTube: Sociaal netwerk en videoplatform; dienstverlener: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland; moedermaatschappij: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; privacybeleid: https://policies.google.com/privacy; opt-out: https: //adssettings.google.com/authenticated.
- Xing: sociaal netwerk; dienstverlener: XING AG, Dammtorstraße 29-32, 20354 Hamburg, Duitsland; Website: https://www.xing.de; Privacybeleid: https: //privacy.xing.com/en/datenschutzerklaerung.
Plugins en ingesloten functies en inhoud
We integrate functional and intuitive elements into our online presence that are independent of the servers of our respected providers (hereafter referred to as “other providers”). These can be, for example, postings, videos or social media buttons, but also reports (hereafter uniformly referred to as “content”). De integratie vereist altijd dat de derde aanbieders van deze inhoud het IP-adres van de gebruiker verwerken, want zonder het IP-adres zouden zij de inhoud niet naar de browser kunnen sturen. Het IP-adres is therefore required for the use of this inhoud or function. We strive to use only inhoud where the respectieve providers use the IP-adres only to deliver the inhoud. External providers can also use pixel tags (visible information, also known as “web beacons”) for statistical or marketing purposes. De “pixeltags” kunnen worden gebruikt om informatie te analyseren, zoals het bezoekersverkeer op de pagina’s van deze website. The pseudonymous information may also be stored in cookies on the user’s device and may contain other technical information about the browser and the browsing system, referring websites, the type of visit and other information about the use of our online service, as well as being linked to such information from other sources. Notes on the legal basis: If we ask users for permission to use external providers, the legal basis for the processing of the information is permission. Otherwise, the user’s rights are utilized on the basis of our legitimate interests (i.e. interest in efficiency, economy and service provision). In this connection, we also refer you to the information on the use of cookies in this privacy policy.
- The following types of data are processed: usage data (e.g. websites visited, interest in content, access data), meta/communication data (e.g. device information, IP addresses), location data (information about the geographical position of a device or a person), information about the location of a device or a person. apparaatinformatie, IP-adressen), locatiegegegevens (informatie over de geografische positie van een apparaat of een persoon), inhoudsgegegevens (bijv. invoer in online formulieren), inventarisgegegegevens (bijv. namen, adressen), contactgegegegevens (bijv. e-mail, telefoonnummers).
- Betrokkenen: Users (bv. websitebezoekers, gebruikers van onlinediensten), communicatiepartners.
- Services: delivery of our online offer and user service, delivery of contractual services and customer service, contact details and communication, tracking (including interest/demand profiling, use of cookies), marketing based on interest and demand, profiling (including user profiles), privacy policy, administration and response to requests.
- Legal grounds: Legitieme belangen (Art. 6 para. 1 p. 1 lit. f. GDPR), toestemming (Art. 6 lid. 1 p. 1 lit. a. GDPR), de uitvoering van contracten en precontractuele onderzoeken (art. 6 lid. 1 p. 1 lit. b. GDPR).
Used services and service providers:
- Facebook plugins en inhoud: Facebook social plugins en inhoud – Dit kan bijvoorbeeld inhoud zijn zoals afbeeldingen, video’s of tekst en knoppen waarmee gebruikers inhoud van dit online aanbod kunnen delen bin Facebook. De lijst en het uiterlijk van de sociale plugins van Facebook kunnen hier worden bekeken: https://developers.facebook.com/docs/plugins/ – Wijn zijn samen metMeta Platforms Ireland Limited verantwoordelijk voor het verzamelen of ontvangen in de loop van een overdracht (maar niet voor de verdere verwerking) van “Event Data” die Facebook verzamelt of ontvangt in de loop van een overdracht door middel van de Facebook social plugins (en content embedding features) die draaien op ons Online Aanbod voor de volgende doeleinden: (a) providing content and complaint information that meets the specific interests of the user; (b) providing commercial and transactional reports (including those directed to users via Facebook Messenger); (c) improving the advertising tool and personalization of features and content (e.g., improving the user’s identity). verbetering van de identificatie van welke inhoud of reclame-informatie waarschijnlijk interessant is voor gebruikers). We have signed a special agreement with Facebook (“Addendum Verantwoordelijke Partij”, https://www.facebook.com/legal/controller_addendum), which regulates which privacy rules Facebook must observe(https://www.facebook.com/legal/terms/data_security_terms) and where Facebook has the right to enforce the rights of the data subjects (i.e. users can, at their own discretion, request information or permission to transfer data to Facebook). Note: When Facebook distributes statistics, analyses and reports to us (which are aggregated, i.e. geen gegevens van individuele gebruikers bevatten en voor ons anoniem zijn), wordt deze verwerking niet uitgevoerd onder gedeelde verantwoordelijkheid, maar op basis van een in opdracht gegeven verwerkingsovereenkomst (“Voorwaarden voor gegevensverwerking”), https://www.facebook.com/legal/terms/dataprocessing) de “voorwaarden voor gegevensbeveiliging”(https://www.facebook.com/legal/terms/data_security_terms) en met betrekking tot de verwerking in de VS op basis van modelcontractbepalingen (“Facebook EU Data Transfer Addendum, https://www.facebook.com/legal/EU_data_transfer_addendum). The rights of users (with name on the information, processing, payment and complaint to the competent authority) are not affected by the agreements with Facebook; service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; website: https://www.facebook.com; privacy policy: https: //www.facebook.com/about/privacy.
- Google Fonts: Wij integreren de lettertypen (“Google Fonts”) van de provider Google, waarbij de gegegevens van de gebruiker uitsluitend worden gebruikt om de lettertypen in de browser van de gebruiker weer te geven. De integratie is gebaseerd op onze legitieme belangen in een technisch veilig, onderhoudsvrij en efficiënt gebruik van lettertypen, de uniforme weergave ervan en rekening houdend met mogelijke licentiebeperkingen voor de integratie ervan; dienstverlener: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland, moedermaatschappij: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; Website: https://fonts.google.com/; Privacybeleid: https://policies.google.com/privacy.
- Google Maps: Wij integreren de kaarten van de dienst “Google Maps” van de provider Google. The used gegevens may include IP-addresses and location gegevens of users who have not been registered without their consent (usually as a result of the settings of their mobile devices); service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland, moedermaatschappij: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; Website: https://cloud.google.com/maps-platform; Privacybeleid: https://policies.google.com/privacy; Opt-out-plugin: Opt-Out-Plugin: https://tools.google.com/dlpage/gaoptout?hl=de; Instellingen voor de weergave van advertenties: https: //adssettings.google.com/authenticated.
- reCAPTCHA: We integrate the function “reCAPTCHA” in order to be able to be recognized or invoked (e.g. in online forms) by humans and not by automatically operating machines (e.g. “bots”). The processed data may consist of IP addresses, information about used browsing systems, devices or browsers, keyboard settings, location, mouse movements, time spent on websites, other visited websites, interactions with ReCaptcha on other websites, possible cookies and results of manual recognition processes (e.g. the answering of asked questions or the selection of objects in fields); service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland, moedermaatschappij: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, VS; Website: https://www.google.com/recaptcha/; Privacybeleid: https://policies.google.com/privacy; Opt-out-plugin: Opt-Out-Plugin: https://tools.google.com/dlpage/gaoptout?hl=de; Instellingen voor de weergave van advertenties: https: //adssettings.google.com/authenticated.
- Twitter plugins en inhoud: Twitter plugins en knoppen – Dit kan bijvoorbeeld inhoud zijn zoals afbeeldingen, video’s of tekst en knoppen waarmee gebruikers inhoud van dit online aanbod kunnen delen bin Twitter; Service Provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ierland, Moederbedrijf: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; Website:https://twitter.com/en; Privacybeleid:https://twitter.com/privacy,(Instellingen: https://twitter.com/personalization).
- YouTube videos: Video-inhoud; Dienstverlener: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ierland; moederbedrijf: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website:https://www.youtube.com; privacybeleid:https://policies.google.com/privacy; opt-out: Opt-Out-Plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Instellingen voor de weergave van advertenties: https://adssettings.google.com/authenticated.
- Vimeo: Video-inhoud; Dienstverlener: Vimeo Inc, Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA; Website: https://vimeo.com; Privacybeleid: https://vimeo.com/privacy; Opt-out: Wij wijzen erop dat Vimeo Google Analytics kan gebruiken en verwijzen naar de gegevensbeschermingsverklaring(https://policies.google.com/privacy) and the opt-out opties voor Google Analytics(https://tools.google.com/dlpage/gaoptout?hl=de) of de instellingen van Google voor het gebruik van gegevens voor marketingdoeleinden(https://adssettings.google.com/).
Verwijdering van gegevens
The goods utilized by us shall be treated in accordance with the applicable rules and regulations if the goods to be utilized are to be used or other goods are no longer to be used (e.g. if the purpose of the utilization of these goods is no longer to be used or the goods are no longer to be used for this purpose). If the goods have been chosen because they are needed for other, legally permissible purposes, the processing must be carried out in accordance with those purposes. This is to ensure that the goods are disposed of and not used for other purposes. This applies, in particular, to rights that have to be protected for commercial or fiscal reasons or for which the application is necessary for the establishment, exercise or enforcement of a right in rights or for the protection of the rights of another natural or legal person. More information on the knowledge of personal rights can also be found in the special provisions on the protection of rights in this Regulation.
Wijziging en bijwerking van het privacybeleid
Wij vragen u om u regelmatig op de hoogte te te stellen van de inhoud van ons privacybeleid. We will adjust the privacy policy so that any changes in the privacy policy issued by us will make this necessary. We would like to inform you if the services are subject to a duty of care on your part (e.g. toestemming) or another individual notification. As we provide addresses and contact details of employees and organizations in this privacy statement, you are advised that the addresses may change over time and that you must check the details before contacting us.
Rights of the affected
As a data subject, you have various rights on the basis of the GDPR, which are set out in Art. 15 to 21 GDPR:
- Right to claim: You have the right to claim at any time, on grounds relating to your particular situation, against the processing of your personal data which is carried out on the basis of section 6, paragraph 1, of the Act on the Certification of Conformity. 1 lit. e or f GDPR; this also applies to profiling on the basis of these provisions. If the personal data concerning you are processed for the purposes of direct marketing, you have the right to object to the processing of your personal data for the purposes of such marketing; this also applies to profiling for the purposes of such direct marketing.
- Right of access to toestemmings: U hebt het recht om een door u gegeven toestemming te allen tijde in te trekken.
- Right of access: You have the right to ask for confirmation of whether the goods have been sold and to be informed about these goods and to receive further information and a copy of the goods in writing.
- Right on rectificatie: Overeenkomstig de wet heeft u het recht te vragen dat uw gegevens worden aangevuld of dat onjuiste gegevens die u betreffen worden gerectificeerd.
- Right to know and to be informed of the processing: You have the right, without prejudice to the rights of others, to request that the goods in respect of which you have been contacted be informed immediately or, subsidiair, to request information about the processing of the goods without prejudice to the rights of others.
- Recht op gegevensoverdraagbaarheid: U hebt het recht om uw gegevens u hebt ons verstrekt in een gestrukturerd, gangbaar en machinaal leesbaar formaat te ontvangen in overeenstemming met de wettelijke vereisten of om te verzoeken dat deze worden overgedragen aan een andere verantwoordelijke voor de verwerking.
- Klacht bij de toezichthoudende autoriteit: U hebt ook het recht om, overeenkomstig de wet, een klacht in te dienen bij een toezichthoudende autoriteit, met name in de lidstaat van uw gewone verblijfplaats, uw werkplek of de plaats van de vermeende inbreuk, indien u von mening bent dat de verwerking van persoonsgegevens die op u betrekking hebben, een inbreuk vormt op de GDPR.
Definities van termen
In dit gedeelte vindt u een overzicht van de termen die in deze privacyverklaring worden gebruikt. Veel van de termen zijn overgenomen uit de wet en vooral gedefinieerd in artikel 4 GDPR. De wettelijke definities zijn bindend. De volgende toelichtingen zijn daarentegen vooral bedoeld om het begrip te bevorderen. De termen zijn alfabetisch gesorteerd.
- Conversietracking: “Conversietracking” refers to a procedure that can be used to measure the effectiveness of marketing marketing rules. This is usually done by placing a cookie on the user’s device within the websites where the marketing is placed and then displaying it again on the website. In this way, we can see whether the advertisements that we have placed on other websites have been successful).
- Kredietinformatie: Geautomatiseerde beslissingen zijn gebaseerd op automatische gegevensverwerking zonder menselijke tussenkomst (bv. bij een automatische afwijzing van een aankoop op rekening, een online kredietaanvraag or een online aanvraagprocedure zonder menselijke tussenkomst. Dergelijke geautomatiseerde besluiten zijn krachtens artikel 22 GDPR alleen toegestaan indien de betrokkenen daarmee instemmen, indien zij noodzakelijk zijn voor de uitvoering van een overeenkomst of indien de nationale wetgeving dergelijke besluiten toestaat.
- Cross-device tracking: Cross-device tracking is a form of tracking in which the user’s data and interest information about the device is transferred into separate profiles for the user to know an online identifier. This allows user behavior to be analyzed for marketing purposes, including the browsers or devices used (e.g. mobile phones or desktop computers). For most providers, online identification is not linked to specific data such as names, postal addresses or e-mail addresses.
- IP-masking: IP-masking is a method by which the last octet, i.e. the last two cijfers of an IP-address, is masked so that the IP-address can no longer be used to uniquely identify a person. Therefore, IP-masking is a tool to pseudonimize marketing activities, especially in online marketing.
- Interest-based and targeted marketing: We speak of interest-based and / or targeted marketing when the potential interests of users for advertisements and other content are as close as possible to the target. This is done on the basis of information about their other use (e.g. visiting relevant websites and using them, cooperation or interaction with other users), which is presented in a separate profile. For these purposes, cookies are generally used.
- Conversiemeting: Conversiemeting is a method to evaluate the accuracy of marketing marketing rules. This is usually done by placing a cookie on the user’s device within the websites where the marketing is placed and then displaying it on the website. In this way, we can see for ourselves whether the advertisements we have placed on other websites have been successful.
- Persoonsgegevens: “personal data”: any information relating to an identified or identifiable natural person (hereafter “data subject”); as identifiable is described a natural person who can be identified directly or indirectly, by name on the basis of an identifier such as a name, an identification number, location data, an online identifier (eg. een cookie) of van een or meer specifieke elementen zijn vennmerkend zijn voor de fysieke, fysiologische, genetische, psychische, economische, culturele of sociale identiteit van die natuurlijke persoon.
- Profiling: Profiling” is any form of automated processing of personal data that consists of using the personal data to analyze, evaluate or predict certain personal aspects of a natural person (depending on the type of profiling, this can include information about life, location and movement data, interaction with websites and the content thereof, angular data, social interactions with other people) (e.g. interests in certain content or products, clicks on a website or location). Cookies and web beacons are often used for profiling purposes.
- Reporting: Reporting (also known as web analytics) is used to evaluate the user’s visit to an online application and can be used to monitor the user’s behavior or interest in specific information, such as website content. With the help of business analytics, website owners can predict how visitors use their website and in which content they are interested. This allows them to better adapt the content of the website to the needs of their visitors. In order to analyze the use of the website, pseudonymous cookies and web beacons are used to recognize returning visitors and to provide more accurate analyses of the use of an online service.
- Remarketing: “Remarketing” of “retargeting” is when, for the purposes of complaint handling, it is indicated in which products a user was interested in on a website in order to remind the user of these products on other websites, for example in advertisements.
- Locatiegegevens: Locatiegegevens are used when a mobile device (or another device with the technical features for location tracking) connects to a radio, a WLAN or other technical features and functions for location tracking. Location geofences are used to indicate the geographic position where the device is located. Location tags can be used to indicate map functions or other location-related information.
- Tracking: We speak of “tracking” when the user’s data can be tracked across multiple online applications. As a rule, data and interest information is stored in cookies or on the servers of the providers of the tracking technologies (e.g. profiling) in relation to the online services used. This information can then be used to provide advertisements to users who are interested.
- Responsible for the processing: the natural or legal person, public authority, service or other organization which, alone or together with others, has the power of and the means for the processing of personal data.
- Processing: “processing” means any processing or any part of processing relating to personal data, other than automated processing. The term is broad and covers almost any treatment of goods, whether it is to be processed, evaluated, stored, transferred or edited.
- Doelgroepvorming: We speak of doelgroepvorming (or “custom audiences”) when doelgroepen are used for complaint purposes, including the provision of advertisements. On the basis of a user’s request for specific products or services on the Internet, it may be assumed that this user is interested in advertisements for such products or the online sites where he/she has purchased the products. Lookalike audiences” (or similar categories of users) are created when the appropriate content is provided to users whose profiles or interests are likely to be shared with the user in the way the profiles are created. Cookies and web beacons are generally used for the creation of Custom Audiences and Lookalike Audiences.
